Have used the Canton team at multiple homes in Plymouth and have been very happy with them. Every person that has come to estimate or work on my homes has been very knowledgeable, transparent, and friendly (including to my 85 pound pit bull). Will use them again if I need any work done on my fireplace in the future.
I had a small brick repair job and called Dr Sweep. They arranged a visit for an estimate, completely explained what would be done and the cost.
I was able to schedule the work within a short timeframe.
Jason did an outstanding job of repairing my brick wall. He was very professional, explaining what he was doing and answering all my questions.
He cleaned up completely and the work was perfect. You would never know there had been a problem.
I would recommend Jason and Dr Sweep without reservation.
Our call was promptly returned by Marisa. We inquired about gas fireplace cleaning/inspection and scheduled appt for service. Due to special circumstances we needed to have someone leave work to meet tech at our home. Marisa was able correlate this so we knew time tech would arrive. Our tech, AJ, called ahead and arrived at stated time, was Covid compliant and put shoe coverings on before entering house. He removed logs, thoroughly inspected fireplace, cleaned firebox, cleaned logs, replaced sand, meticulously arranged logs, then lit fireplace when finished. He answered all concerns and questions. Cleaned up thoroughly after job. This was our first time having our fireplace serviced and we were extremely impressed from start to finish. We called 3 companies for quotes. We understand this is busiest time of year for this type of service, however, Dr Sweep was ONLY company to return call. From reading other reviews, prices appear to be about same for this service. $200 for a great cleaning, EXCELLENT customer care and peace of mind knowing our fireplace is safely operating was well worth it....Oh - I should add.... This was the first time in 30 yrs this fireplace was professionally serviced. It has never looked and operated better. Thanks again to Marisa and AJ for their assistance with our scheduling needs and a job that exceeded our expectations. Highly recommended Dr Sweep!!
We had a great experience with Dr Sweep from start to finish. Scheduling an appointment during the busy season was fast and easy, the team called the day b before to see if they could come in the morning vs afternoon, when they showed up they were friendly and used COVID precautions by default. We were scheduled for a fireplace and flue cleaning but they quickly determined that we needed to have the unit replaced and walked me through the multiple reasons why. They did a quote on the fly and one I approved they completed the flue cleaning and installation (the unit was on the truck already). Everything was completed in about 30 minutes. 5 year warranty out of the box. Highly recommend!
Ryan Hazel did a great job coming to check our fireplace / chimney out. He provided a TON of info and insight on where our issues were. He was extremely authentic and I did not feel as if I was being wamboozled at all. Thank you Ryan for a great experience!
Called dr sweep for information on a gas log set. They sent Bill out to do a estimate. We were looking for something more natural but we were tired of wood. Bill gave us different options but recommend one set that he thought would work the best for us and be the most efficient. We went with his choice and couldn’t be happier. The gas log set arrived a week later and he installed it right away. He also painted the inside of our fireplace black for free. The results are amazing.
I would highly recommend Dr. Sweep! Randy is very knowledgeable and professional. Great customer service and I will be using them again.
Dr. Sweep is fantastic. Scheduling an appointment was super quick and easy, and the tech who performed the cleaning and inspection on our chimney, Aaron, was amazing! He was super thorough, kind and explained everything he had done and found in detail. We will definitely use Dr. Sweep again in the future and will recommend them to everyone in the area. Thank you Aaron!
We were very pleased with the service and knowledge from Pete. We had not used our fireplace on 20 years but he cleaned and started the gas fireplace carefully looking up the chimney for repair needs. Cleanup was easy as he brought his own tarp. He was very knowledgeable of gas fireplace workings and we talked about a ventless system. I would definitely ask for Pete again. I’m sure all their service reps are very professional!!
They did a great job - we had them swap out an old gas fireplace with a new vent less model. We can now turn the fireplace on from the remote with the push of a button. The fire is HOT! We've used the fireplace everyday since it was installed. HIGHLY recommend
Adam has been to my house twice now during these strange COVID times. He patiently, painstakingly installed a new fireplace and with the same care walked me through every aspect of its use until I was confident. The result is a warm, cozy house and a family who loves snuggling in the living room. Adam goes above and beyond to ensure and maintain your satisfaction. His expertise and assurance mean a LOT to me- a mom with three little ones running around. Adam is the man to fulfill all your roaring fireplace dreams!
We are pleased with the referral we received to use Dr Sweep! They were to our home well within the time frame, friendly, efficient, and knowledgeable! Would recommend and use again if necessary. Adam gave great tips on wood stove maintenance.